SKOL-ITIL-BF Introduction into ITIL v.3

  • This course is designed to obtain an overview about the foundations of ITSM, ITIL individual processes and mutual linkages between processes.
  • It describes the structure of ITIL V3
  • It gives an overview of the importance of individual ITIL processes in terms of continuity and usage during implementation of ITSM according to ISO/IEC 20000.