SKOL-20-MS ITSM Manager according to 20001

  • The course will not only familiarize you with standards ISO/IEC 20000-1 and 20000-2, but also with the interpretation of their requirements in the context of the management of IT service delivery.
  • The course is designed for those who want to become familiar with the requirements of ISO/IEC 20000-1 standard and it will teach you how to successfully apply the requirements of the standard in practice during the implementation of IT Service Management.
  • The course will also introduce to you what is the continuity and mutual linkage between the standards of ISO 20000 series and ITIL 2.0/3.0
The course is completed with a written exam. If you pass the exam successfully, a certificate ITSM Manager will be issued to you.