SKOL-20-IA Internal Auditor ITSM according to ISO/IEC 20001

  • The course takes you through the basic principles and rules of auditing IT Service Management (ITSM).
  • It will teach you how to successfully and professionally audit ITSM according to ISO/IEC 20000-1 standard.
  • It will introduce the process of internal audit of ITSM, its planning, implementation, presentation etc. You will be able to try different phases of ITSM internal audit on case studies and practical workshops
The course is completed with a written exam. If you pass the exam successfully, a certificate ITSM Internal Auditor will be issued to you. This course builds on the course manager ITSM according to ISO 20000. The course assumes knowledge of the following standards: ISO 9001, ISO 20000-1 and ISO 20000-2.